Your Privacy. Our Responsibility.

Who We Are

House of Hygiene is a business providing cleaning and household hygiene products and an independent distributor registration opportunity.

Our website address is:

https://test.houseofhygiene.co.za/

House of Hygiene is responsible for determining how personal information submitted through its website is used, subject to applicable law.

Information We Collect

Depending on how you interact with our website, we may collect the following:

• First name, surname and display name.
• Email address and telephone number.
• Residential, billing and delivery addresses.
• Country of residence.
• Account login details, including a securely stored password hash.
• Shopping orders, products purchased, payment references and transaction statuses.
• Distributor membership and registration information.
• Distributor referral codes and sponsor relationships.
• Bank name, account holder, account number, branch code and account type where provided for distributor administration or payouts.
• Messages, enquiries, correspondence and support requests.
• IP addresses, browser information and technical information relevant to security and site operation.

We ask you to provide information that is accurate and relevant to your account, purchases or distributor application.

How We Use Your Information

We may use personal information to:

• Create and manage website and customer accounts.
• Process product orders, deliveries, payments and refunds.
• Register and administer independent distributor memberships.
• Verify registration fee payments and update membership statuses.
• Allocate unique referral codes and maintain sponsor and downline relationships.
• Administer any future distributor commission or payout process, subject to the relevant programme rules.
• Respond to questions, complaints and support requests.
• Send essential account, payment, security and registration notifications.
• Protect our website from fraud, abuse and unauthorised activity.
• Maintain accounting records and comply with legal obligations.

Where consent is required for a particular use of information, we will seek that consent.

Distributor Registration and Referrals

House of Hygiene distributor registration takes place through a personal referral link supplied by an existing distributor or an authorised company registration link.

During registration, the system records which sponsor referred the applicant.

A new distributor receives a unique referral code and personal registration link.

These records help us maintain the correct distributor network and administer membership relationships.

Distributor sponsorship relationships may be visible to authorised administrators. Relevant referral information may also be used in future distributor portal features, subject to access controls.

Personal banking information is not intended to be publicly visible or disclosed to other distributors.

Banking Information and Payments

Distributor applicants may be asked for banking information for membership administration and potential future payouts.

Our distributor registration system is designed to encrypt banking details before storing them in the WordPress database.

Access to full banking information should be limited to authorised personnel who need it for legitimate administrative purposes.

The current R100 registration payment may be made using the payment method shown during registration, including direct bank transfer.

Payment records, references, amounts and verification statuses may be recorded to manage registrations, orders, refunds and accounting.

Where third-party payment services are used, those providers may process information necessary for payment authorisation, settlement and fraud prevention. Their own privacy notices may also apply.

House of Hygiene does not require your internet banking password, card PIN or one-time password to register as a distributor.

Customer Orders and WooCommerce

Our online shop uses WordPress and WooCommerce to manage products, customer accounts and orders.

When you purchase products, we process information necessary to administer the transaction, such as your name, contact details, delivery address, order information and payment status.

Information may be shared with payment providers, delivery partners and service providers where necessary to fulfil an order.

Account Login and Security

Customers and distributors may create accounts and sign in using login credentials.

Passwords are stored by WordPress using password hashing rather than being stored as readable plaintext passwords.

Login cookies and account sessions help keep users authenticated while navigating the website.

Users should keep passwords confidential and notify House of Hygiene if they suspect unauthorised account access.

Cookies

Our website uses cookies and similar technologies that support functionality such as:

• Account login sessions and remembering users.
• Shopping cart and WooCommerce sessions.
• Website preferences and administrative functionality.
• Security and prevention of automated abuse.

WordPress login cookies typically last two days. Where a user selects "Remember Me", the login session may continue for approximately two weeks.

Other cookies may have different retention periods depending on their purpose and the plugins used.

You may manage cookies using your browser settings. Restricting essential cookies can affect the shopping cart, account login and other website functions.

Comments, Media and Embedded Content

If website comments are enabled, information submitted through comment forms may be collected, together with technical information used to identify spam.

If users are permitted to upload public images, they should remove sensitive location metadata before uploading.

Pages may contain embedded content from third-party websites. Those services may collect information, use cookies and apply their own privacy policies.

Sharing of Personal Information

We do not sell personal information as a business activity.

Information may be disclosed where reasonably necessary to the following recipients:

• Authorised House of Hygiene administrators and staff.
• Website hosting, technical support and IT service providers.
• Payment service providers and financial institutions.
• Couriers and delivery providers.
• Professional advisers, auditors and accountants.
• Regulators, courts and other authorities where required by law.

We aim to limit information disclosed to what is relevant and necessary for the intended purpose.

Information Security

House of Hygiene aims to maintain reasonable technical and organisational safeguards against unauthorised access, alteration, loss or disclosure of personal information.

These safeguards may include access restrictions, encryption for selected sensitive records, password hashing, security maintenance and monitoring.

No internet-based platform can guarantee absolute security.

Where a security incident affects personal information, we will assess and respond to the incident in accordance with applicable legal requirements.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where a longer period is required or permitted by law.

Relevant retention considerations include:

• Ongoing customer and distributor accounts.
• Orders, payments, refunds and accounting obligations.
• Distributor membership and sponsorship records.
• Disputes, fraud prevention and legal claims.
• Applicable tax, accounting and statutory recordkeeping requirements.

Where information is no longer required, we aim to delete, anonymise or securely dispose of it, subject to legal and operational obligations.

Your Privacy Rights

Subject to POPIA and other applicable laws, you may have the right to:

• Ask whether we hold your personal information.
• Request access to relevant personal information.
• Request correction or updating of inaccurate information.
• Request deletion of information where legally permitted.
• Object to certain processing activities.
• Withdraw consent where processing depends on your consent.
• Submit a complaint to the Information Regulator.

We may need to verify your identity before processing requests involving account-specific or sensitive information.

Some information may need to be retained to meet legal obligations or protect legitimate rights.

International Services and Data Transfers

Website hosting, infrastructure or other technology service providers may process or store information outside South Africa.

Where personal information is transferred internationally, we will take steps required under applicable data protection law.

Marketing Communications

We may communicate essential information about orders, accounts, membership registrations, payments and service changes.

Promotional communication will be subject to applicable marketing and consent requirements.

You may request to stop receiving optional marketing messages using the relevant unsubscribe process or by contacting us.

Essential transactional notifications may still be sent where necessary for an existing account or transaction.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, systems or legal requirements change.

The revised policy will be published on this page. Where required, we will provide additional notice or seek consent.

Contact and Privacy Requests

To ask questions about this policy, request access to your information, report an issue or submit a privacy-related request, please contact House of Hygiene through our official contact page.

Contact House of Hygiene →

You may also contact the South African Information Regulator for privacy-related complaints or enquiries.

Information Regulator South Africa →